Employee Measurement

Working with you, CCS's experienced team is able to determine how employees perceive and view your company culture. As a result of our unique research methodology, CCS will provide thorough in-depth analysis of data and recommend strategies to improve productivity, increase employee satisfaction and loyalty, delivering greater bottom line performance.

Our Process:

1. Create a customised and tailored solution
   • Clearly identify the specific needs of your business
2. Propose a solution
   • Present a tailored solution that meets the unique needs of your organisation, culture and management style
3. Develop agreed project KPI's
   • Plan timing, resources and success criteria
4. Create a tailored communication plan
   • Ensure people understand the project objectives and benefits to them
   • We provide you with the communication materials to minimise the impact on your time
5. Engage stakeholders
   • Consult with stakeholders early in the project process
   • Further develop management's credibility
6. Measurement
   • Using a variety of research techniques, including face to face, focus groups and online processes, our tools ensure sensitivity to feedback being given
   • We manage the entire process including the time line
   • We work to budget constraints in order to maximise your ROI
7. Analysis of results
   • Thorough in depth analysis by CCS' team of leading experts
   • Management report preparation
8. Action plans and recommendations
   • Development of practical, results orientated recommendations to improve your bottom line
   • Based on Harvard's “Service Profit Chain”
9. Presentation to your management team by a Senior Partner
   • Delivery of results to key stakeholders
   • Workshop of research outcomes to assist implementation of recommendations
10. Ongoing support
    • CCS believe that, where required, on-going support assists clients develop new habits and monitor progress to drive internal change.

The Benefits of understanding how your people feel

• Increase employee satisfaction
• Increase loyalty, decrease attrition
• Increase productivity
• Appropriately use reward and recognition programs
• Understand your culture and opportunities for improvement
• Build a successful team!
• Further develop management credibility