Practicing What We Preach

CCS is a firm believer, in practicing what we preach, and 'walking the talk'.

Fundamental to any consulting or training we undertake, we always 'ask the customer' for feedback.

Practicing what we preach is an assessment conducted by an independent research company, for and on behalf of CCS. It was sent to our entire client base, for training, projects, conferences, culture change, Management coaching and management presentations.

The following are the results.

Sixty percent of clients responded and these are their views:

Quality and advice: 88% of clients felt this is 'good' or 'excellent'.
Seventy nine percent of clients are 'satisfied' or 'very satisfied' with our recommendations.
For fifty three percent of participants the fees charged are 'fair' whilst another 25% felt they were 'great value' for the money invested.
Over 90% of our clients would consider us for any future assignment.
Sixty eight percent of clients who have used other consultants believe CCS is 'better', whilst 26% feel we are 'no better' or 'worse'.
Ninety four percent of our clients 'like working' with us, 6% don't share this view.
For those clients who have used our assessment studies, 90% were either 'very satisfied' or 'satisfied' and for 84% the interpretation and recommendations provided value to their organisations. Alas, some 16% do not share this view.
In term of expectations. Sixty percent of clients feel we achieve this 'mostly' and another 31% 'all of the time', whilst 9% 'sometimes'.

Thank you to the many clients who took the time to provide us with their feedback. Your insights will continue to assist us improve our products and services. Ultimately, this has an impact on how we 'add value' to your 'bottom line'!

Should you be interested in establishing just how your customers feel or perceive your organisation or, how satisfied / dissatisfied your employees are, or would they recommend your company to a family member or friend as a place to work, please email CCS Corporate Behavioural Specialists using the form below: